At Elaviora, we want you to be satisfied with your purchase. If you need to return or exchange an item, please review the following important details:
Return Period
30 days from the delivery date
Return Costs
Customers are responsible for return shipping costs
Restocking Fee
None
Refund Timeframe
Refunds are processed after 7 days of approval
Exchanges
Accepted
Return Conditions
Items must be unused, unworn, unwashed, and in original condition with original all tags attached
Note
Our Return and Refund Policy is subject to our Terms of Service
How to Return an Item
1
Request a Return
Email us at info@elaviora.com with your order number. Our team will provide detailed return instructions.
2
Prepare Your Item
Ensure that items are:
- Unused, unworn and unwashed
- Returned in the original packaging
- Complete with all original tags attached
3
Ship Your Item
Pack securely and send via a reliable courier. We recommend using a tracked shipping service. Return shipping costs are the responsibility of the customer.
- Once we receive and inspect your returned item, we will issue a refund to your original payment method.
Processing Time
If your refund is approved, it will be processed after 7 days of approval
To cancel your order, please contact us as soon as possible at info@elaviora.com. Cancellation requests can only be processed before the order has been shipped. Once your order is shipped, it cannot be cancelled.
If your order arrives in the wrong condition or contains the wrong item, please reach out immediately at info@elaviora.com. Include the following information to help us resolve your issue:
Order number
Description of the problem
Photos showing the item and packaging
Once we verify the issue, we will offer:
- Replacement item sent to you at no extra cost
- Or a full refund issued to your original payment method
If you would like to exchange an item, please contact us at info@elaviora.com within 30 days of delivery.
To qualify for an exchange, items must be:
- Unused, unworn and unwashed
- Returned in their original packaging
- Complete with all original tags attached
Once your request is received, our team will guide you through the exchange process.
Note
The original item must be returned first, and once it is received, we will ship your replacement item.
We do not charge a restocking fee.
Please note: Gift cards cannot be exchanged, returned, or refunded.