Shipping Policy
We provide clear information about how orders are processed, delivered, and supported. Below, you’ll find timelines, steps, and contact details in a structured format.
| Stage | Details |
|---|---|
| Order Cut-Off Time | 12:00 GMT |
| Processing Time | 1–2 days (Monday to Friday) |
| Transit Time | 4–6 days (Monday to Friday) |
| Estimated Total Delivery Time | Typically 5–8 business days from purchase |
| Shipping Costs | Free shipping on all orders within the United Kingdom |
Order Progress Overview
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Step 1: Order Placed: A confirmation email is sent once your order is registered.
This email contains:- Your order summary
- Reference number
- Important details so you can verify everything immediately.
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Step 2: Processing: Order is prepared from Monday to Friday.
During processing, your items are carefully checked, packed securely, and readied for shipment. This usually takes 1–2 days (Monday to Friday).
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Step 3: Dispatch & Tracking: You will receive a tracking email once your order ships.
The tracking link lets you follow your parcel’s journey in real-time, from the moment it leaves our facility to when it reaches your door.
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Step 4: Transit: Your order moves through the courier network and arrives within 4–6 days (Monday to Friday).
Transit times may vary slightly depending on your location and courier operations. Use your tracking link to stay updated.
Typically, your order will arrive within 5–8 business days from the date of purchase. This includes processing and transit.
Delays and Extended Timeframes
Delivery may take longer during:
- Peak shopping periods
- Public holidays
- Adverse weather conditions
- Courier-related disruptions
If delayed, please allow an extra 3 business days.
Still not arrived? Contact: info@elaviora.com
Order Cancellations
To cancel your order, please contact us as soon as possible at info@elaviora.com. Cancellation requests can only be processed before the order has been shipped. Once your order is shipped, it cannot be cancelled.
Items That Are Damaged, Defective, or Incorrect
If your order arrives in the wrong condition or contains the wrong item, please reach out immediately at info@elaviora.com. Include the following information to help us resolve your issue:
- Order number
- Description of the problem
- Photos showing the item and packaging
Once we verify the issue, we will offer:
- A replacement item sent to you at no extra cost
- Or a full refund issued to your original payment method